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Jahnvi Pahwa

How to Collect More Customer Reviews for E-Commerce Business?

November 18, 2021 by Jahnvi Pahwa Leave a Comment

No matter what and where you run your business, the importance of customer review will always be alive. Over 70% of consumers say they look at product reviews before making a purchase and nearly 63% indicate they are more likely to buy from a site that has product ratings and reviews.

Online reviews bridges the gap between traditional word-of-mouth and a viral form of feedback that can influence consumer’s opinion.

Reviews are the social proof that customers look up to before making a purchase from any website. Much like asking family and friends for recommendations.

People are always interested in what other people say about the product as it adds another kind of credibility to the product.

Let’s see how you as a business increase the number of feedbacks.

HERE ARE TRICKS ON HOW TO GET MORE PRODUCT REVIEWS


Collect email address during purchasing

In order to send feedback collection emails, ecommerce platforms prepare a database which includes emails and phone numbers. Once you have their emails, send a friendly follow up after a week and ask them to write an honest review about their experience with your business.

Ask for reviews in post purchase email

It is said that nearly 80% of all reviews content is generated from email requests. While drafting the email for post purchase review, do not forget to mention the name of the customers and the product they purchased.

Collect reviews from emails

Since the technology is beyond limits, try and collect the feedback on the email itself. Let the customer complete the review giving process on the email itself. This will save time for the customer by not going on another page to give the feedback.

Add a review request form to your product page

Follow this tip so that customers have a place to leave a review no matter if they purchased your products from your site, in-store, or from a retailer.

Reward those who review

You may give some extra discount or free coupons to the customers who review the products purchased often. It would be better if you keep this as a surprise.

Include the customer’s name and picture when you post the testimonial.

Consider posting testimonials as a great opportunity to get a good audience. While posting the feedback, do not forget to tag the customer. This can be a nice way to thank your customers, and it also adds a level of credibility to their review.

Filed Under: eCommerce

How to become an Influencer?

November 16, 2021 by Jahnvi Pahwa Leave a Comment

Who is an Influencer?

The best definition of an influencer is someone who has gained an engaged social media following by creating aspirational lifestyle based content. Influencers are also commonly referred to as content creators, bloggers, vloggers and key opinion leaders (KOLs).

Tips-
Idea/niche
What am I most passionate about?
What am I most knowledgeable about?
What could I happily create content for without making a dime?

Content strategy

Spend time thinking about how your audience might perceive that piece of content or message.

Target the right audience

Targeting the right people allows your business to explore new audiences. Influencers might differ for every brand and product as they are a contextual fit, but this is the most important factor to keep in mind when targeting the right influencers for your brand.

Meaningful captions

Make the first line eye-catching enough to encourage users to stop scrolling.
The second tip is to always end your captions with a CTA (call-to-action). CTA can be any kind of engagement activity that you may want your followers to engage into. Next is to make your caption easy to read. Keeping it simple is the key. Also, don’t forget to use some fun emojis.

Use relevant hashtags

To ensure better discovery, use better hashtags. People usually find content on Instagram by searching for or clicking on certain hashtags. Choose the most relevant and popular hashtags from the suggestions Instagram throws up. Various tools available online, like Hashtagify and Keyword Tool, can be used to find effective hashtags.

Be consistent

If you want to see growth on Instagram and stay top of mind with your followers, it is vital to be consistent. Initially try to post everyday. You may decrease the pace of posting when you gain a good amount of followers and you become sure that people are starting to recognize you as an influencer. Make sure you keep up with the events and festivals that are related to your niche.

Instagram stories have become a major thing and as an influencer you should not miss the opportunity to put stories and explore.

You never know what works for you best!

Filed Under: Social Media

Why FAQs Are Important For Product Pages?

November 16, 2021 by Jahnvi Pahwa Leave a Comment

FAQ stands for Frequently Asked Questions, and an FAQ page on your website is where important information about a business is shared to clarify questions and uncertainties on the part of shoppers. This page is a useful way to organize information that your customers often ask.

FAQs enable you to deal with specific queries that your customers have about your business. They also represent another way to reach out and connect with your target audience. Therefore, it is one of the most important elements of your website strategy.

Are FAQs Effective?

An FAQ page is one of the best ways to help people visiting or using your site.

An effective FAQ resource can educate, inform, and guide the user in a natural way through your website’s content and toward the goals and end results you have set.

In fact, an FAQ page is an essential webpage to have on your site.

Why are FAQs Important?

Creates better User experience

By providing answers to questions, you can expect users to invest in your products or services without the need for constant, back-and-forth communication.

Improves Navigation within the website

Your FAQs are point visitors where customers would want to go—No matter if it’s a blog post or a product page. This makes your website easier to navigate, more organized, and as a bonus, improves internal links. And this is awesome for SEO.

Expands your online visibility

When users are searching for questions similar to your FAQ page, there’s a chance that your questions and answers can appear on Google’s search results. As a result, you can attract more customers who were initially unfamiliar with your business.

Enhances credibility and trust

Having an FAQ page on your site shows customers you are invested in helping them find solutions, and that will go a long way toward creating a sense of trust for your brand.

Boosts search result ranking

Well this point simply means it FAQs are great for SEO. Here’s what happens- When customers use a search engine (Google, bing, etc) and put in a keyword to look up a product or service they need, those search engines provide a list of websites matching the search. Those results are ranked and displayed according to the amount of content a website contains that matches the search. Therefore, the more your website talks about your service or product, the higher you rank in online search results.

Keep users engaged

It is honestly one of the best ways to connect with visitors and establish a community of loyal supporters. An FAQ page should not be static, it should be an evolving record of customer concerns and interactions. 

When you make a change to any policy of your company, even if it’s a small one, add it to your FAQ page so customers have access to the most up-to-date information.

Additions to your FAQ Page

Below are some points that you may include while designing the FAQ page.

  • Your store policies including refund policies
  • Where you ship and other shipping information
  • How quickly you fulfill orders
  • Information a customer needs to choose the right product—how to choose the right size, for example.
  • Any little-known facts about your products or services
  • Common myths about your product or industry that you can clear up
  • Clear descriptions of the differences between your products, if people get confused

If you haven’t added an FAQ page to your website, now is the perfect time to give it a try!

Filed Under: eCommerce

Tips to Gain REAL Instagram Followers

November 15, 2021 by Jahnvi Pahwa Leave a Comment

The factor that determines its importance is its users. Popular and influential on any social media platform.

Here are some TIPS to gain Instagram followers naturally

Account Optimization

Before you think of gaining more followers, first thing first is to set your instagram account right. By saying account, I mean the bio of your instagram handle.

Remember, two-thirds of Instagram business profile visits are from non-followers. They are more likely to hit a follow button but only if your bio and profile convince them to click. They won’t do so if your profile is unclear, incomplete, or unappealing.

Think of a name that you want your followers to remember you as. Also add a username by which people will search for you. Make the most of the 150 characters in your bio to convey your brand identity.

Don’t forget to add a link of your website/youtube/facebook page in your bio.

In a nutshell, while updating your instagram handle keep one question in mind- What kind of content can they expect?

Post Consistency

Be consistent in your posting even if it is just a few times per week. Pick a comfortable schedule for yourself. Learn to walk before you run. Don’t try to post extensively instead post at your pace and analyze.
When you post regularly, you consistently will start getting more followers as well as staying top of mind with your ideal clients.

Insta Grid

While thinking of increasing your followers, make sure that every post on your Instagram grid needs to be of high quality and visually engaging. Whenever anybody lands on your profile, the content should catch their attention at the moment. This way, they would want to see more of your posts and might hit the follow button.

Follow Trends- Instagram Reels

One of the new trends that’s going on Instagram is Reels. Reels videos are meant to be between 3-30-seconds of educational, inspirational or entertaining fun. For brands, Reels are a great way to educate their ideal clients on how they can help solve a pain point. Think of it as a 30-second mini-lesson. Teach on anything that could help your ideal customer but that still relates to your business in some way.

Lots of community members who are focused on creating Reels content right now are seeing a huge impact on their account reach.

Use Relevant Hashtags

For years hashtags have served as an essential tool for discovery and allowed us to extend our social reach.

Relevant hashtags can help people find your content after a search, or after clicking on a hashtag from another relevant post.

You have to find hashtags that people in your target audience are more likely to check. If a relevant connection is made, these users will be more likely to follow your account. Unique, branded hashtags are one way to group posts around hyper-relevant content to your brand and campaigns.

To know more about hashtags you may go through- What are Hashtags in Social media? How to use them?

Write Catchy Captions

Even though Instagram is a visual platform, writing compelling copies (caption) plays a big role in helping you get more reach and engagement.

While going through the profile, if the caption is more than 125 characters long, only two lines of the caption are visible. Users will have to tap “more” to read the whole thing. So, make sure your first two lines catch the attention in mere less than 5 seconds.

Ultimate Guide to Write Compelling Copies for Social Media will help you write better copies.

Filed Under: Social Media

Ultimate Guide to Write Compelling Copies for Social Media

November 15, 2021 by Jahnvi Pahwa Leave a Comment

What is Copywriting?

Did you know, more than half of the people see your post by reading copies aka ‘captions’. Copywriting is the strategy of creating persuasive content for Marketing and Sales with the goal of generating conversions and sales. It involves the creation of text content to persuade readers to take some type of action related to your business’s sales process.

For instance, if you’re trying to sell a product, you’ll need to convince prospective customers that it’s worth buying.

Examples of copywriting include:
• PPC landing pages.
• PPC ads.
• Cost-per-mil (CPM) ads.
• Social media ads.
• Product pages.
• Website sales copy.
• Sales emails.
• Short Message Service (SMS) ads.

Why copywriting?

Copywriting is a way to communicate with an audience as it informs and helps readers to understand your key message. It builds a better brand image which reflects in the way of your writing.

You might not be aware but it also helps in boosting SEO which is why you’re advised to use better keywords.

Tips for good copywriting

1. Research

It takes a lot of research and dedication, in order to produce the best possible content, that is, a piece that is really relevant to the persona, capable of entertaining and educating them.

2. Target audience

A great start comes from knowing your audience so you can use language that appeals to them. It’s difficult to write effective ads if you don’t understand who you are writing them for. Get to know your audience in order to make your ad copy relatable. Leveraging consumer language is key when writing ads.

General audience influences to get you started may include:

Who you are writing for (Age, Gender, Location, Demographics).

How your audience thinks and perceives things (Drivers, Analytical, Expressive, Amiable).

What your audience wants or needs (Listen to them, Learn how they live, Ask questions, etc.).

3. Grammar

Grammar errors interrupt readers’ thoughts by forcing them to stop. Whether it’s a missing period at the end of a sentence or a dangling modifier, readers will likely stop to process the grammar error. Some readers may then abandon the content without reading the rest of it.

4. Catchy headlines

A headline that promises to fill a knowledge vacuum or that which solves a problem is so useful. One of the most valuable copywriting tips that any writer should consider is you only have a few seconds to catch your audience’s attention. This means that you need to work on your headline so there’s a reason for people to click on your content in search to visit and read more related to that content

5. Use facts

By adding relevant facts and statistics to your content, you provide a logical explanation and evidence supporting the wisdom of purchasing your product. You also establish yourself as knowledgeable, trustworthy, and as someone interested in your market.
People want to know how a product or service will benefit them. So, tell them. Use your ad copy to explain how the audience will benefit from purchasing what you are selling. Be as specific as possible. Successful ads are not about what your company can do; they explain how the customer will benefit. Take a customer-centric approach.

6. Storytelling

You can tie everything together by using your ads to tell a story. The story you tell should connect with your target audience on some level to be effective. People are more likely to resonate with a story than an ad filled with hard facts or hard sales tactics.

7. Relatable

  • Create an emotional connection.
  • Introduce a problem or an objective to meet.
  • Communicate an obstacle to overcome.
  • Offer a solution (your product or service).
  • A call to action.

8. Use the right words

Using power words in conjunction with modals like ‘could,’ ‘would,’ and ‘should’ suggest that something must be done, bringing your reader to action. Words that indicate uncertainty like may, maybe, tried, perhaps, etc should be avoided.

Using an active voice as it’s both engaging and suggests movement. And, bring product descriptions to life by using colorful, expressive language rather than sticking to physical descriptions.

9. Keep it relevant- relevance serves right

One needs to focus on their readers when writing a copy. Think about your audience. What are they interested in? What language do they speak? Good copywriting employs SEO practices, but one of the great copywriting tips involves utilizing both SEO practices and user intent when crafting your copy.

Filed Under: Social Media

Facebook changes to META

October 29, 2021 by Jahnvi Pahwa Leave a Comment

Following the tweet by Facebook, rumors have been confirmed that the name Facebook INC. has been changed to META. 

Announcing @Meta — the Facebook company’s new name. Meta is helping to build the metaverse, a place where we’ll play and connect in 3D. Welcome to the next chapter of social connection. pic.twitter.com/ywSJPLsCoD

— Meta (@Meta) October 28, 2021

The name change was announced at the Facebook Connect augmented and virtual reality conference. The new name reflects the company’s growing ambitions beyond social media. Facebook, now known as Meta, has adopted the new pet name, based on the sci-fi term metaverse, to describe its vision for working and playing in a virtual world.

Facebook CEO Mark Zuckerberg has outlined his vision for the new entity in a founder’s letter:

“From now on, we will be metaverse-first, not Facebook-first. That means that over time you won’t need a Facebook account to use our other services. As our new brand starts showing up in our products, I hope people around the world come to know the Meta brand and the future we stand for.”

It is clearly said that Facebook’s broader business structure will now come under the Meta banner, with the company separating its operational streams into two segments: ‘Family of Apps’, being Facebook as we primarily know it, via Facebook, Instagram, WhatsApp and Messenger, and ‘Reality Labs’, which will cover its VR and AR technologies and other evolving tech bets.

As explained by Facebook:

“The metaverse will feel like a hybrid of today’s online social experiences, sometimes expanded into three dimensions or projected into the physical world. It will let you share immersive experiences with other people even when you can’t be together – and do things together you couldn’t do in the physical world. It’s the next evolution in a long line of social technologies, and it’s ushering in a new chapter for our company.”

Meta CEO Mark Zuckerberg also said “Today we are seen as a social media company, but in our DNA we are a company that builds technology to connect people, and the metaverse is the next frontier just like social networking was when we got started.” 

The company also said in announcing the new name that it will change its stock ticker* from FB to MVRS, effective Dec. 1.

*Meta’s stock price closed up on Thursday.

What is META  anyway?

The word “meta” comes from the Greek word meaning “beyond”. Instead of being on a computer, people in a metaverse might use a headset to enter a virtual world connecting all sorts of digital environments.

“I used to study Classics, and the word “meta” comes from the Greek word meaning “beyond”. For me, it symbolizes that there is always more to build, and there is always a next chapter to the story. Ours is a story that started in a dorm room and grew beyond anything we imagined; into a family of apps that people use to connect with one another, to find their voice, and to start businesses, communities, and movements that have changed the world.” Mark Zuckerberg explained.

It is hoped the virtual world could be used for anything from work, play and concerts, to socializing with friends and family.

Filed Under: Social Commerce, Tech

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